Legal

Terms of Service

Last updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between you ("Operator") and Velogics ("Velogics," "we," "our"). By creating an account, starting a free trial, or otherwise using the Velogics platform, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. Definitions

  • Platform — the Velogics operator portal at app.velogics.ai, the AI employees described on the marketing site, and any related APIs, dashboards, and integrations.
  • AI Employee — an individual product within the Platform (e.g. AI Front Desk, AI Receptionist, AI Prospector).
  • End User — a lead, prospect, customer, or other individual you engage through the Platform.
  • Operator Content — anything you upload to or generate through the Platform, including your KB, brand voice, scripts, prospect lists, and conversation history.
  • Billing Period — the recurring monthly cycle starting on the date your trial converts to a paid subscription.

3. Service Description

Velogics provides a suite of AI Employees for service businesses. The base AI Front Desk bundles Smart Forms, an AI Chatbot, automatic appointment booking, CRM and calendar integration, and review follow-up. Optional add-ons include AI Receptionist (inbound voice), AI Prospector (outbound email), AI Loyalty Manager, AI Sales Rep (outbound voice), AI Content Manager, and AI SEO Manager. Coming Soon features are identified as such on the marketing site and inside the Platform. We may also engage in custom development work under §7.

4. Free Trial

New Operators receive a 14-business-day free trial of AI Front Desk without providing a payment method. The trial includes the full standard AI Front Desk feature set and 300 included conversations for the trial period.

  • The trial begins on the date you complete account setup.
  • At the end of the trial, the account is paused unless you add a payment method and elect to continue.
  • Optional add-ons (e.g. AI Receptionist, AI Prospector) are not included in the trial and will bill from the date you enable them.
  • You may cancel at any time during the trial with no obligation. Operator Content created during the trial is retained for 30 days after the trial ends to facilitate later re-activation, then permanently deleted unless the account is upgraded.

5. Account & Billing

Paid plans are billed monthly in advance. Setup fees, where applicable, are charged once at activation and are non-refundable once implementation work begins.

  • Term: All plans are month-to-month. Either party may cancel with 30 days' written notice; cancellation takes effect at the end of the current Billing Period.
  • Auto-renewal: Subscriptions renew automatically at the start of each Billing Period using the payment method on file until cancelled.
  • Early-bird pricing: Where applicable, early-bird rates are locked in for as long as the subscription remains continuously active. Lapsing or cancelling the subscription forfeits the early-bird rate.
  • Overage: Included quotas reset each Billing Period. Usage above the included quota is metered and billed in arrears at the next invoice, at the per-unit rate disclosed on the pricing page for the relevant add-on (e.g. AI Front Desk $0.50 per 50 conversations above 300; AI Receptionist $0.25/min above 200; AI Sales Rep $0.30/min above 300; AI Prospector $0.01 per email above 3,000; $0.05 per prospect above 1,000). Live usage is visible in the operator portal.
  • Multi-location: AI Front Desk includes one location. Additional locations are charged at +50% per added location per Billing Period.
  • Failed payments: If a charge fails, we will retry and notify you. Persistent non-payment may result in suspension followed by termination per §16.
  • Refunds: Monthly fees are non-refundable, including for partial-month cancellation, except where required by law.
  • Taxes: Fees are exclusive of taxes; you are responsible for any sales, use, VAT, or similar tax owed on your subscription.

6. AI-Generated Content

The Platform uses third-party large language models (currently Anthropic Claude) to generate chat replies, voice responses, outbound emails, blog drafts, social posts, SEO recommendations, schema markup, and similar output. You are responsible for reviewing AI-generated content for accuracy, completeness, brand-fit, and legal compliance before it is published to your channels or sent to your End Users. AI output may contain errors or inaccuracies; Velogics does not warrant that it will be factually correct, complete, or fit for any particular purpose. The Platform provides approval workflows so AI output can be reviewed before going live; turning approval gates off is at your discretion and risk.

7. Custom Development

  • Every custom engagement begins with a paid scoping call ($250, credited back if you proceed) that produces a written specification covering scope, fixed price, timeline, and deliverables.
  • Work begins only after the written spec is approved by both parties. Minimum project size is $500.
  • Out-of-scope changes are handled as written change orders; the original spec controls until a change order is signed.
  • Hourly engagements (where used in lieu of a fixed-price spec) are billed at $150/hr.
  • IP ownership: on full payment for a deliverable, you receive a perpetual licence to use that deliverable in your business. Underlying Velogics frameworks, libraries, and platform code remain Velogics' property and may be reused in other engagements.
  • White-label deployments and large-scale integrations are quoted separately.

8. Acceptable Use

Your use of the Platform is governed by our Acceptable Use Policy. Violating it may result in suspension or termination without refund.

9. Operator Obligations — Voice Services

AI Receptionist (inbound) and AI Sales Rep (outbound) record and transcribe every call to deliver the service.

  • Recording consent: you are responsible for ensuring the configured call-opening announcement complies with the consent laws of the jurisdictions in which your callers and called numbers are located, including U.S. states that require two-party consent (e.g. California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Washington) and any applicable foreign laws. You must not disable or shorten the announcement below the legal requirement.
  • TCPA — outbound: AI Sales Rep is intended for warm follow-ups (existing relationships, prior express consent, transactional reminders) — not unsolicited prospecting. You must obtain and document prior express written consent before using outbound voice for any marketing purpose, honour the federal Do-Not-Call Registry and any applicable state DNC lists, and respect the federal calling-hour windows (8am – 9pm in the called party's local time zone).
  • Caller-ID: you must accurately register the calling number(s) and the business identity to which they are assigned. Spoofed or misleading caller ID is prohibited.
  • Recording retention & access: recordings and transcripts are stored under §6 of the Privacy Policy; you are responsible for further sharing or use of those recordings outside the Platform.

10. Operator Obligations — Email (AI Prospector & Loyalty)

  • Lawful basis: you may only send outbound email through the Platform to recipients you have a lawful basis to contact under applicable anti-spam law (CAN-SPAM in the U.S., GDPR / PECR in the EU/UK, CASL in Canada, the Australian Spam Act, and equivalents elsewhere).
  • Prohibited lists: you may not upload purchased, scraped, rented, or otherwise non-consenting lists. Velogics may sample-audit lists at any time.
  • Required content: every outbound email must include a working unsubscribe mechanism, the Operator's real business name, and a valid physical postal address.
  • Suppression lists: the Platform maintains a per-Operator suppression list that processes all opt-outs within 10 calendar days. You may not bypass this list or re-add opted-out recipients.
  • Deliverability thresholds: sustained bounce, complaint, or spam-report rates above industry norms (typically >0.3% complaints, >5% bounces) may trigger an account review or temporary throttling to protect shared sending infrastructure.

11. Operator Obligations — SMS

  • SMS use is governed by A2P 10DLC, the TCPA, and the CTIA Messaging Principles. You may only send SMS to recipients who have given prior express consent.
  • Every campaign must be registered with The Campaign Registry and reflect the Operator's actual business and use case.
  • Opt-out keywords (STOP, END, QUIT, UNSUBSCRIBE, CANCEL, OPTOUT) must be honoured immediately; HELP and information replies must be supported.
  • SHAFT content (sex, hate, alcohol, firearms, tobacco) and other restricted verticals are prohibited unless expressly approved in advance in writing by Velogics.

12. Coming Soon / Beta Features

Features identified as "Coming Soon", "Early Access", or "Beta" (currently including AI Loyalty Manager, AI Sales Rep, AI Content Manager, and AI SEO Manager) are provided as-is, may change without notice, may contain defects, and carry no service-level commitment. Pricing for these features is target pricing until launch and may be adjusted at general availability; early-access customers will receive at least 30 days' notice of any material pricing change.

13. Third-Party Integrations

Velogics integrates with third-party services on Operators' behalf via OAuth 2.0, including Google Business Profile, Google Search Console, LinkedIn, FollowUp Boss, and others. By connecting any third-party account to Velogics, you represent that:

  • You have the authority to grant Velogics access to the connected account on behalf of the business that owns it.
  • You are responsible for the content of any post, message, or update that Velogics publishes to a connected channel on your behalf, including content drafted by AI and approved by you in the operator portal.
  • You will comply with each third-party service's own terms of service. Velogics does not waive, override, or alter any third-party terms.

Velogics complies with each integrated service's data-handling policies, including the Google API Services User Data Policy and its Limited Use requirements. See Privacy Policy § 11 for details. You may revoke Velogics' access at any time via the Disconnect controls inside the operator portal or directly from the third-party service.

14. Intellectual Property

  • Operator Content: you retain ownership of all Operator Content. You grant Velogics a worldwide, royalty-free licence to host, process, transmit, and display Operator Content solely to operate, secure, and improve the Platform for you.
  • AI Output: as between you and Velogics, you own the content the AI generates from your inputs (chatbot replies, drafts, posts, recommendations). Third-party AI providers' terms may impose their own conditions on AI output; you are responsible for compliance with those.
  • Platform IP: the Platform itself — including its software, UI, AI prompts, models we train, and documentation — is and remains the exclusive property of Velogics and its licensors. We grant you a non-exclusive, non-transferable right to use the Platform during your subscription.
  • Feedback: if you provide feedback or suggestions, we may use them without restriction or obligation.

15. Service Level

Velogics targets 99.9% monthly uptime for the operator portal and core AI Front Desk functions, measured excluding scheduled maintenance, force-majeure events, and dependencies on upstream third parties (telephony carriers, email providers, AI model providers, Operator-connected systems). Scheduled maintenance windows will be communicated in advance where practicable. Coming Soon and Beta features (see §12) carry no uptime commitment.

16. Termination

  • By you: at any time per §5, with 30 days' written notice. Cancellation takes effect at the end of the current Billing Period.
  • By Velogics for cause: immediately on notice if you materially breach these Terms (including the AUP, voice/SMS/email obligations, or non-payment) and fail to cure within 10 days of notice; or immediately on notice for repeated or egregious violations of telecommunications, anti-spam, or anti-fraud law.
  • By Velogics for convenience: on at least 30 days' notice.
  • Effect of termination: your right to access the Platform ends; outstanding fees through the end of the current Billing Period remain due. Operator Content is available for export for 30 days after termination via the operator portal's export tools or by request to support; after that 30-day window, all Operator Content is permanently deleted as described in §14 of the Privacy Policy, subject to legal retention obligations.

17. Disclaimer of Warranties

Except as expressly stated in these Terms, the Platform and all AI output are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. Velogics does not warrant any specific business outcome (such as call connect rates, conversion rates, deliverability rates, or SEO rankings).

18. Indemnification

  • By you: you will defend, indemnify, and hold harmless Velogics from any third-party claim arising out of (i) your Operator Content, (ii) your use of the Platform in violation of these Terms or the AUP, (iii) your violation of TCPA, CAN-SPAM, CASL, GDPR, A2P 10DLC, recording-consent, or other communications laws, or (iv) AI output you published or sent after review.
  • By Velogics: Velogics will defend you against any third-party claim that the Platform as provided by Velogics infringes a U.S. intellectual-property right, and will pay damages finally awarded or settled, subject to your prompt notice and cooperation. This obligation does not apply to claims arising from (a) Operator Content, (b) modifications you or a third party make to the Platform, (c) AI output, or (d) use of the Platform in combination with software or services not provided by Velogics where the claim would not have arisen without that combination.

19. Limitation of Liability

To the maximum extent permitted by law, Velogics shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Platform or these Terms, even if advised of the possibility. Velogics' total aggregate liability under or in connection with these Terms shall not exceed the amount you paid to Velogics in the 12 months preceding the event giving rise to the claim. These limits do not apply to (a) your indemnity obligations under §18, (b) breach of confidentiality, (c) gross negligence or wilful misconduct, or (d) liabilities that cannot be excluded by law.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any dispute that is not subject to arbitration. The parties waive any right to a jury trial. Enterprise Operators may negotiate alternative governing-law and dispute-resolution provisions in a separate written master services agreement.

21. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give Operators at least 30 days' notice by email or in-product notice before they take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree to a material change, your sole remedy is to cancel under §5 before the change takes effect.

22. Miscellaneous

  • Assignment: you may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control, including network outages, third-party platform failures, and government actions.
  • Entire agreement: these Terms, the Privacy Policy, the Acceptable Use Policy, and any signed order form or master services agreement constitute the entire agreement and supersede prior agreements on the same subject.
  • Severability: if any provision is unenforceable, the rest remains in effect.
  • No waiver: failure to enforce any provision is not a waiver of future enforcement.

23. Contact

Email: admin@velogics.ai
Phone: (844) 835-6442