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Legal

Acceptable Use Policy

What you can and can't do with Velogics. Last updated: September 30, 2026.

1. Purpose

This Acceptable Use Policy ("AUP") governs use of the Velogics platform and is incorporated into the Terms of Service. Violations may result in suspension, throttling, or termination per §16 of the Terms. Where law requires faster action, for example to comply with a carrier suspension or to stop ongoing TCPA exposure, we may act immediately and explain after.

2. Prohibited Content

You may not use Velogics to send, host, generate, or facilitate content that:

  • Is unlawful, fraudulent, deceptive, or violates a third party's rights (including IP, privacy, or publicity rights).
  • Harasses, threatens, defames, or incites violence against any person or group, or is hate speech directed at protected characteristics.
  • Is sexually explicit, depicts minors in any sexualised manner, or is otherwise prohibited under child-safety law.
  • Promotes self-harm, eating disorders, or drug abuse.
  • Constitutes confidential information (medical, financial, government-classified) that you do not have authority to share.
  • Contains malicious code, phishing payloads, or links to known-malicious destinations.

3. Prohibited Verticals

Velogics does not currently support the following businesses or use cases on self-serve plans. Some may be considered case-by-case under a signed enterprise agreement; email admin@velogics.ai before signing up.

  • Adult content, escort services, or sex work.
  • Gambling, sweepstakes, or fantasy sports promotions to consumers.
  • Cannabis, kratom, CBD, vape, e-cigarettes, and other restricted substances (especially over SMS, SHAFT rules apply).
  • Firearms, ammunition, weapons.
  • Payday lending, debt collection, debt settlement, or high-cost short-term credit.
  • Cryptocurrency promotions, ICOs, token sales, or get-rich-quick schemes.
  • Multi-level marketing recruitment to consumers.
  • Political campaign messaging without express prior approval, proper registration, and compliance vetting.
  • Any use that triggers consistent carrier-level filtering or platform suspension upstream.

4. Voice (AI Receptionist)

  • Make sure your call greeting complies with applicable recording-consent law (including U.S. states that require the consent of all parties, and equivalent laws elsewhere). Don't change the greeting in a way that removes a notice the law requires.
  • Use the phone numbers provided through the platform only for your own business, and don't misrepresent which business is answering.
  • Don't use the AI Receptionist to collect payment card numbers or other information you aren't permitted to handle.

5. Email (AI Prospector and AI Loyalty Manager)

  • Send only to recipients you have a lawful basis to contact (CAN-SPAM, GDPR / PECR, CASL, Australian Spam Act, and equivalents).
  • No purchased, rented, or harvested lists of personal email addresses. Cold outreach is limited to conspicuously published business addresses, with a message relevant to the recipient's role.
  • Every message must include a working unsubscribe link, your real business name, and a valid postal address.
  • Don't bypass the platform's per-Operator suppression list or re-add opted-out recipients.
  • Don't split campaigns across accounts or sending addresses to get around the platform's sending limits.
  • Sustained complaint rates above ~0.3% or bounce rates above ~5% may trigger throttling or account review to protect shared sending reputation.

6. SMS

  • Send only to recipients who have given prior express consent. Keep proof of consent for at least 4 years.
  • Where a carrier registration is required for your number (such as A2P 10DLC in the U.S.), register under your actual business identity and use case.
  • Don't work around the platform's opt-out handling (STOP, UNSUBSCRIBE, CANCEL and similar replies) or message anyone who opted out unless they opt back in.
  • Respect quiet hours; don't send automated marketing texts late at night or early in the morning in the recipient's time zone.
  • SHAFT content (sex, hate, alcohol, firearms, tobacco) is prohibited unless we have approved it in writing for your specific use case.
  • Use the registered brand and phone number consistently. Don't snowshoe (rotating sender IDs to avoid filtering).

7. Reviews (AI Reputation Manager)

  • Follow the review platform's rules, including Google's review policies.
  • Don't offer discounts, gifts or anything else in exchange for a review, and ask only real customers.
  • Don't write, post or ask for fake reviews, including from staff, family or friends.
  • Don't stop or discourage customers from leaving a review because it might be negative.
  • Review replies are published only after you approve them, and you are responsible for what they say.

8. Forwarded Email and the Owner Agent

  • Forward to the AI Email Assistant only an inbox your business controls and is allowed to forward, not someone else's personal mailbox.
  • Don't forward email you aren't allowed to share, such as health information (see our BAA status page) or information you received under a confidentiality obligation.
  • Keep the Owner Agent's one-tap links private, and don't let people outside your business use a phone number registered as an owner on your account.

9. Platform Abuse

Don't:

  • Reverse-engineer, decompile, or scrape the platform.
  • Use the platform, its widgets or its webhooks in a way designed to circumvent rate limits or billing.
  • Get around allowances, usage counting or top-up approvals, for example by splitting one business across several accounts, or approve a top-up pack you aren't authorised to approve.
  • Resell or sublicense access to the platform without a written reseller / white-label agreement.
  • Probe, scan, or test the platform's security without prior written authorisation (responsible-disclosure inquiries are welcome at admin@velogics.ai).
  • Use the AI to generate output that violates §2 above (prohibited content) or that you intend to publish without human review where the output may cause regulatory, safety, or reputational harm.

10. Reporting Abuse

If you believe a Velogics Operator is violating this AUP, email admin@velogics.ai with as much detail as you can share (sender identity, message content, time, your contact info if you'd like a reply). We review every report and act where the AUP is breached.

11. Consequences of Violation

Depending on severity, we may: (a) contact you and ask you to remediate within a specified window; (b) throttle or temporarily suspend the affected channel (voice, SMS, email); (c) suspend the account entirely; or (d) terminate the account under §16 of the Terms. For violations that cause direct harm to End Users or trigger upstream carrier / regulator action, we may act without warning and explain after.

12. Changes

We may update this AUP from time to time as new abuse patterns emerge or carrier / regulator rules change. Material changes will be communicated to Operators by email or in-product notice. The current version always lives at velogics.ai/legal/acceptable-use.

Questions?

For AUP questions or to request an enterprise exception, email admin@velogics.ai.