A day keeping customers close.
Scrub through a representative 24 hours — every customer reminded, rewarded, and re-booked while you ran the business.
Representative day · not a live feed- while you sleptQueued a seasonal tune-up reminder for 42 past customers
- while you were getting readyTexted a service reminder & booked a return visit
- while you were on a jobWon back a lapsed customer — silent 11 months
- while you were quotingSent a birthday offer to a VIP client
- while you were on the roadFollowed up on last month's repair
- while you were on lunchRe-engaged a dormant client with a check-in text
- while you were under a sinkBooked a repeat customer for an annual service
- while you were on a callSent a loyalty reward to a 5-job regular
- while you were closing upNudged a membership renewal — renewed on the spot
- while you were at dinnerAsked a happy customer for a Google review
- while you were off the clockReminded a customer their warranty's expiring
- while you were asleepRe-booked a no-show from last week
Most Businesses Chase New Customers While Old Ones Go Cold.
The most profitable revenue you can generate is from people who already trust you. Most businesses never go back to ask.
5×
more expensive to acquire a new customer than to retain or win back an existing one.
65%
of a company's revenue comes from existing customers, not new ones.
60-70%
probability of selling to an existing customer vs. 5-20% chance with a new prospect.
0
is how many businesses proactively follow up with lapsed customers without an automated system.
Automated Recovery of Revenue You Already Earned
Four steps that run in the background while you focus on delivering great work.
Velogics Monitors Your Customer Base
Connect via AI Front Desk's CRM/booking sync and/or a customer CSV upload, and Velogics tracks when each customer last booked. You set the threshold, 30, 60, or 90 days, and we watch it for you.
At-Risk Customers Are Flagged
When a customer hits your inactivity threshold, they're automatically tagged as at-risk and queued for re-engagement, no manual review required.
Personalised Re-Engagement Fires
A tailored SMS or email sequence goes out, using their name, last service, and a relevant offer or check-in. Warm, human-sounding, and highly personal.
They Re-Book. Revenue Recovered.
Customers re-engage, re-book, and return to active status. Revenue recovered is tracked in your dashboard, so you can see exactly what the system is earning you.
Everything You Need to Keep Customers Coming Back
Customer Lifecycle Tracking
Real-time monitoring of every customer's activity status, so you see at a glance who is active, at-risk, lapsed, or won back, across your entire customer base.
Personalised Re-Engagement Sequences
Multi-step SMS and email sequences built to feel personal, not spammy. Each message references the customer's last service and is timed for maximum response rate.
Re-Engagement Campaign Automation
Set it once, run forever. Campaigns trigger automatically based on inactivity thresholds you control, 30, 60, or 90 days. No manual list management.
Revenue Recovery Dashboard
Shows exactly how much revenue the AI Loyalty Manager has recovered, by month, by campaign, and by customer. Clear ROI in your dashboard at all times.
Customer Segmentation
Segment lapsed customers by service type, job value, or time since last booking. High-value lapsed customers can receive priority outreach with tailored offers.
Opt-Out & Compliance Handling
Built with full TCPA and GDPR compliance. Every sequence includes opt-out options, and opted-out customers are permanently removed from future campaigns.
If You Have Repeat Customers, You Have Untapped Revenue
Trades & Home Services
HVAC · Plumbing · Electrical · Roofing
HVAC customers need servicing every year. Plumbing clients have repeat needs. The AI Loyalty Manager automatically re-engages customers before they call a competitor for their next job.
Automatic
re-engages repeat customers before they lapse
Medical, Dental & Physio
Clinics · Practices · Allied Health
Patients who haven't booked in 6 months are likely seeing someone else. A timely, personalised check-in message can bring them back before the relationship goes cold permanently.
Timely
personalised recall reminders that win lapsed patients back
Real Estate & Property
Agents · Property Managers · Brokerages
Past vendors and buyers come back when it's time to transact again, but only if you stayed top of mind. Re-engagement sequences keep you relevant without requiring manual follow-up.
6-12mo
typical time between transactions, perfect re-engagement window
Construction & Fitout
Builders · Renovators · Commercial Fitout
Clients who loved your last project are your best source of repeat work. Velogics re-engages them at the right moment, before the next project goes to someone else.
Warm
re-engages past clients who already trust you
Revenue You Already Earned - Recovered on Autopilot
Win-back
Re-engages lapsed customers automatically
5×
Cheaper than new customer acquisition
Recovered
Revenue from customers you already earned
100%
Automated, zero manual effort
Your lapsed customers are your lowest-hanging fruit.
If you have 200 past customers and 30% are lapsed, that's 60 people who already trust you. Winning even a portion of them back, automatically, at a fraction of the cost of a new lead, is revenue recovered from customers you already have.
Add the AI Loyalty Manager
The AI Loyalty Manager is available now as a $59/mo early-bird add-on to AI Front Desk ($99/mo standard), with no setup fee. During onboarding we set up your customer list and re-engagement playbook so it starts recovering revenue right away.
Questions About the AI Loyalty Manager
1How much is the AI Loyalty Manager, and how do I add it?
It's a $59/mo early-bird add-on to AI Front Desk ($99/mo standard), with no setup fee and month-to-month billing. Add it from the pricing page or by contacting the team, and during onboarding we set up your customer list and re-engagement sequences for you.
2How does Velogics know when a customer has gone inactive?
AI Loyalty Manager connects to your CRM or booking system and tracks the last booking or interaction date for every customer. You set the inactivity threshold, 30, 60, or 90 days, and it monitors automatically from there.
3What do the re-engagement messages actually say?
Each message is personalised to the customer, referencing their name and the last service they had. Messages are warm and human-sounding, not spammy promotions. At onboarding we work with you to create templates that match your brand voice.
4Can I control which customers get re-engaged?
Yes. You can segment by customer value, service type, location, or time since last booking, and exclude specific customers or segments from any campaign.
5What CRMs and booking systems does it connect with?
Two ways: plug into AI Front Desk's CRM connection (FollowUpBoss or Zapier webhook), and/or upload a customer CSV. Through Zapier it routes to HubSpot, GoHighLevel, Salesforce, Zoho, Jobber, ServiceTitan, and most booking systems. Deeper two-way integrations are available as custom work.
6Is this compliant with SMS marketing regulations?
Yes. All campaigns are A2P 10DLC compliant and TCPA compliant. Every message includes an opt-out option, and opted-out customers are permanently removed from future campaigns.
7How is this different from just emailing my customer list?
Email open rates average 20-25% and have no urgency. SMS open rates are far higher and most are read within minutes. Combined with personalisation and smart timing, AI Loyalty Manager re-engagement campaigns are built to convert far better than a manual email blast.
Ready to recover revenue you've already earned?
Get Started