Plumbing
When the basement floods, they call until someone answers.
Velogics answers your phone and your website around the clock. It tells a burst pipe from a dripping tap, gets the emergencies to you fast, and books the routine work before the customer tries the next plumber on the list.
The calls you get
Four calls every plumbing company knows.
Some can wait for a morning slot. Some can't. Velogics handles both the way you've set it up.
- Phone call · 11:04 PMUrgent
A burst pipe at 11 PM
The customer says: “Water's coming through the ceiling downstairs. I shut the main off but I need someone tonight.”
What Velogics does
The AI Receptionist picks up, gets the address and what's happening, and escalates the call as urgent. You're alerted right away, and the call summary is in your inbox before you call back.
- Website chat · 2:15 PM
A drain cleaning quote
The customer says: “Kitchen sink drains really slowly and it's getting worse. How much to clear it?”
What Velogics does
The chat answers with the pricing you've chosen to share, asks whether it's one drain or several, and offers real open times. The customer books without picking up the phone.
- Website form · 8:40 AM
A water heater replacement
The customer says: “Our tank is 14 years old and there's rust at the bottom. Can you quote a replacement?”
What Velogics does
A reply goes out by text or email within about a minute. The AI asks the questions you've set, like tank size and gas or electric, and books an assessment visit with the plumber who does installs.
- Text message · After a missed call
The call you miss under a sink
The customer says: “Sorry, just called. The shut-off valve under our bathroom sink won't close all the way.”
What Velogics does
With AI Front Desk, a missed call gets a text back within seconds and the conversation carries on there. You can have your own phone ring first, so the text only goes out when you really can't answer.
Hear it take the call
A burst pipe at 11 PM, start to finish.
Hear the AI Receptionist take the call: it gets the address, escalates the emergency to the on-call plumber, and checks the water is clear of anything electrical.
Demo call with a fictional business. The caller's voice is AI; every answer is our AI Receptionist, unedited.
Birchline Plumbing
Inbound call · (613) 555-0142 · 01:24
AI: How can I help you today?
Caller: Hi, um, I've got water coming through the ceiling downstairs. I shut the main off, but...
Transcript
Which agents matter most
The agents plumbers lean on.
Start with whichever loses you more work today, the phone or the website, and add the rest later.
- AI Receptionist$149/mo CADEmergencies come in by phone. It answers every call, day or night, and flags the urgent ones for you.Learn more
- AI Front Desk$89/mo CADWebsite chat, a quick reply to every quote form, online booking, and a text for each call you can't take.Learn more
- AI Loyalty Manager$49/mo CADDrain maintenance and water heater checks come around again. It reminds past customers when they're due.Learn more
- AI Reputation Manager$29/moFollows up once a job is marked complete to get you more Google reviews, and drafts replies for you to edit and post.Learn more
Repeat work
Last year's drain call is next year's booking.
The AI Loyalty Manager works from the customers in your CRM and checks in when it's been a while, by text or email, within consent and quiet hours. When someone writes back, the reply lands in the same inbox as everything else.
More about the AI Loyalty Manager
Other industries
All industriesFAQ
Questions plumbers ask
Can it tell an emergency from a routine call?
Yes. It asks what's happening, and safety situations like active flooding or a gas smell are escalated to you right away. Where it applies, the customer is told to shut off the water or get out of the house first. A slow drain or a dripping tap is booked into an open slot instead.
Will it try to diagnose the problem over the phone?
No. It asks enough to understand the job and how urgent it is (what's leaking, where, and since when) and leaves the diagnosis to your plumber. Those details go into the call summary, so whoever goes out isn't starting from scratch.
Do my customers need a new number to reach me?
No. We set up a number for your business, and you forward your existing line to it, so customers keep calling the number on your truck.
Stop sending burst pipes to voicemail.
See Velogics answer, qualify and book on a live call.