Use case · AI Front Desk
Answer every website lead and book the job.
Website chats, forms and missed-call texts come in while you're on a job. The AI Front Desk answers them, asks your questions and books the visit from your real availability.
Across our clients' websites
37%
of engaged conversations ended in a booking.
- of leads got a reply from the AI
- 99%of leads got a reply from the AI
- of first replies sent within 10 seconds
- 90%of first replies sent within 10 seconds
- of engaged conversations handed to the team
- 11%of engaged conversations handed to the team
- of engaged conversations marked spam
- 2%of engaged conversations marked spam
Velogics app data: website chats, forms and texts across our clients' accounts, July 17 to October 19, 2026. Engaged means the person replied to the AI at least once. Booked means a booking in the app; cancelled bookings aren't counted.
How that compares
Most leads wait. These didn't.
Published research on how fast businesses answer web leads, next to what the AI Front Desk did.
- 99%of leads got a reply from the AI
23% of companies never responded to a web lead at all.
Harvard Business Review, “The Short Life of Online Sales Leads”, 2011. An audit of 2,241 US companies. - 90%of first replies within 10 seconds
Only 20% of home service businesses say they respond within the hour.
Jobber, 2026 Home Service Trends Report. A survey of 1,050 US home service owners. - 7×why speed matters
Firms that tried to reach a web lead within an hour were nearly 7 times as likely to qualify it as firms that waited even an hour longer.
Harvard Business Review, 2011. 1.25 million leads at 42 US companies.
From conversation to booking
What happens after someone replies.
The same four steps whether the lead started in your website chat, on a form or with a missed call.
- Step 1
A lead comes in
A website chat, a form, or a text back after a call you missed. Every one lands in the same inbox.
- Step 2
The AI answers
It replies from your own knowledge base and asks what you'd ask: what the job is, where, and when.
- Step 3
It books a real time
It offers open times from your calendar and books the one the customer picks.
- Step 4
You get the rest
Anything it can't answer, and anything urgent, comes to you with a short summary.
See what your website leads would get.
Book a demo and we'll show you the AI Front Desk answering and booking your kind of leads.